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Parknasilla Resort and Spa

Sneem Co., Kerry
Ireland

Tel: +353 64 667 5600
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Human Resources

A Career at Parknasilla Resort & Spa

Please email all CVs to hr@parknasillaresort.com 

  • We are hiring for the 2017 Season!

    We are hiring for the 2017 Season!

  • Front Office Manager

    Parknasilla Resort and Spa are currently looking to recruit a Front Office Manager to oversee the daily operational management of the front office and guest relations team.

    As Front Office Manager, you will oversee the daily management of the Front Office Team who are the main point of contact between the Guest, the hotel, and the various hotel departments. The Front Office Manager is responsible for the smooth operation of the front office and maintaining the high standards associated with Parknasilla Resort and Spa.

    Main Duties associated with the role will be:

    • Oversee the entire Front Office operation to maintain high standards
    • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
    • Ensure daily VIP Guests are recognised and that the Front Office department manages the requirements of all guests efficiently and professionally.
    • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures
    • Manage the performance of the Front Office team by continuously monitoring the grooming , customer service standards  and performance of the Front Office Team Members with an emphasis for on – the – job training and teamwork
    • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
    • Involvement in the compilation of the annual room’s budget in conjunction with the reservations and sales and marketing team.
    • Maintain good communication and working relationships with all hotel departments
    • Monitor staffing levels to meet cover business demands
    • Manage and conduct regular departmental appraisal and document the minutes accordingly.
    • Manage staff performance issues in compliance with company policies and procedures
    • Assist in the recruitment of all departmental employees and ensure they are inducted into the company following the correct policies and procedures
    • Assist with duty management cover within the Hotel when requested.

    The successful candidate should have the following experience:

    • A degree or diploma in Hotel Management or equivalent
    • A minimum of 3 years of Front Office Management / Supervisory experience in the hotel sector
    • Experience of Micros Fidelio Front Office Management System is essential when applying for this role
    • Excellent customer service and  guest relations experience at a high level
    • High level of commercial awareness and sales capabilities
    • Experience of managing people and developing people
    • Previous experience of managing a department
    • Excellent leadership, interpersonal and communication skills
    • Accountable and resilient
    • Commitment to delivering a high level of customer service
    • Ability to work under pressure
    • Excellent grooming standards
    • Flexibility to respond to a variety of work situations
    • Ability to work on your own and as part of a team.
    • Dealing with customer complaints
    • Managing Rosters
    • Ability to multi-task
    • Excellent telephone techniques
    • Positive attitude

    We offer

    ·         The opportunity to work in one of Ireland’s leading resort.

    ·         Competitive salary with benefits.

    ·         Continuous personal development.

    ·         Be part of a successful and professional management team.

    ·         Accommodation provided.

    Interested candidates can apply with cover note and C.V. by emailing hr@parknasillaresort.com

  • Hotel Receptionist

    Hotel Receptionist

    Vacancies have arisen for experience front office receptionists to join the front desk team at Parknasilla Resort and Spa.

    Duties & Responsibilities:

    -To greet the guests on arrival and at all times in a warm, welcoming and friendly manner.

    - To check in/out guests effectively, ensuring all details are correct.

    - To carry out tasks effectively using computerised system.

    - To ensure that any additional requirements for guests are offered, i.e. dinner reservations, porter etc.

    -To ensure that all charges are posted correctly onto room bills.

    -Take reservations and respond to guests quickly. To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.

    -Correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted and passed on promptly.

    -Deal with any guest requests/queries in a polite and attentive manner.

    -Cash and all billing and payments are handled correctly.

    Pre-requisites for the role are :

    -Proven experience in a similiar role in a similar hotel/resort. Excellent level of spoken & written English. Proven experience of working as part of a team.

    -Excellent planning and organisational skills. Excellent customer service and interpersonal skills.

    -Basic IT skills - experience with Opera would be an advantage.

    -Capacity for flexibility, change and innovation.

    - Ability to work without direct supervision.

    The role will involve working any five days over seven and include morning and evening shifts .

    Competitive Salary in line with experience will be offered . Discounted staff accommodation rates and meals while on duty will be included in the role.

     

    Interested candidates can apply with cover note and C.V. by emailing hr@parknasillaresort.com

  • Food and Beverage Assistants

    Food and Beverage Assistants

    Parknasilla Resort & Spa is seeking Waiting & Floor staff to work in one of Irelands top locations.

    Duties included in the role are

    - competent service of food & beverage orders

    - taking orders and clearing tables in both The Pygmalion Restaurant and the casual dining outlets of the bar, lounges and terrace.

    - correct use of the micros point of sale system

    - excellent customer service skills

    - possess excellent communication skills

    - want to be part of an excellent food and beverage team

    - excellent presentation skills

    - participate in staff training sessions and upskilling

    - be able to adapt to work in both the Hotel Bar and Restaurant

    A minimum of one year’s previous experience is essential. Good Knowledge of food & beverage important but full training will be given. Fluent English is essential as well as a customer focused attitude.

    The role will include working weekends and morning and evening shifts

    Rate will be in line with candidate’s experience. Discounted Staff accommodation rates and meals while on duty will be included in the role.

    To apply for the role email your C.V. with cover note to hr@parknasillaresort.com

  • Spa Therapists

    Spa Therapists

    Parknasilla Resort & Spa are seeking applications for the role of Spa Therapist for the busy upcoming season.

    Due to a continued increase in business levels within the Resort and Spa, Parknasilla is looking to recruit qualified and customer focused individuals to compliment the current Spa team within the resort.  

     

    Duties included in the role are

    - competent delivery of SPA treatments in this very busy environment

    - possess excellent sales technique skills in promoting and selling the ELEMIS product brand.

    - correct use of the spa’s CONCEPT point of sale system

    - excellent customer service skills

    - possess excellent communication skills

    - a proven track record of working as part of a team

    - excellent presentation skills

    - participate in staff training sessions and upskilling.

     

    Requirements for the position include:

    • Qualification in either CIBTAC and CIDESCO is essential when applying for this role.

    • Minimum of one year’s previous experience is essential.Expertise in various treatments ie. Massage, Beauty is essential but full ELEMIS training will be provided.

    • Fluent English is essential as well as a customer focused attitude.

    • Excellent Elemis Product knowledge would be advantageous when applying for the role.

    The role will include working weekends and morning and evening shifts

    Rate will be in line with candidate’s experience. Discounted Staff accommodation rates and meals while on duty will be included in the role.

    To apply for the role email your C.V. with cover note to hr@parknasillaresort.com